FAQ

Here you will find the answers to the most frequently asked questions about our products, delivery, returns, and orders placed on HUGEN.

1. What types of products does HUGEN offer?

HUGEN offers a selection of decorative indoor lighting: pendant lights, table lamps, and luminous pieces designed to create a warm, soft, and elegant atmosphere.

2. Are the light fixtures suitable for all rooms?

Our light fixtures are designed for indoor use: living room, dining room, bedroom, entrance, office, or reading nook. Specific information for each product is provided on its product page: dimensions, style, installation type, and usage recommendations.

3. Are light bulbs included?

Unless otherwise stated on the product page, light bulbs are not included. We advise you to check the information on each product page before ordering.

4. How can I find out the dimensions of a product?

Dimensions are indicated directly on each product page. We recommend checking them carefully before purchasing to ensure the light fixture fits your space.

5. Can colors vary slightly?

Yes. Colors may vary slightly depending on brightness, your screen settings, or shooting conditions. We do our best to present the products as accurately as possible.

6. How do I place an order?

Simply add the desired product to your cart, fill in your delivery information, and then proceed to secure payment. An order confirmation will then be sent to you by email.

7. What payment methods are accepted?

Available payment methods are displayed at checkout. Payments are processed via secure solutions.

8. Is delivery tracked?

Yes, when tracking is available, a tracking number will be provided to you after your order has been shipped.

9. What are the delivery times?

Orders are generally processed within 2 to 5 business days. The estimated delivery time is then 7 to 15 business days depending on the product, supplier, and destination.

10. Is delivery free?

Delivery costs are indicated at the time of order. Depending on current offers, standard delivery may be free.

11. Can I change my address after placing an order?

If your order has not yet been shipped, please contact us promptly at contact@hugenhome.com. We will do our best to change the address, but this cannot be guaranteed if the order is already being processed.

12. What should I do if my order is delayed?

In case of an unusual delay, you can contact us at contact@hugenhome.com with your order number. We will check the status of your shipment.

13. What should I do if my product arrives damaged?

If your product arrives damaged, please contact us promptly at contact@hugenhome.com with your order number, photos of the product, and photos of the packaging. We will get back to you with a suitable solution.

14. Can I return a product?

Yes. You have 14 days from the receipt of your order to exercise your right of withdrawal.

15. What are the return conditions?

The product must be returned unused, complete, in good condition, and in its original packaging when possible.

16. Do I have to pay for return shipping?

Return shipping costs are borne by the customer, except in the event of an error on our part or a defective product received.

17. How do I request a return?

To request a return, contact us at contact@hugenhome.com, indicating your order number and the product concerned. We will then provide you with the procedure to follow.

18. When will I be refunded?

The refund is processed after receipt and verification of the returned product. It will be issued via the payment method used during the order.

19. How do I contact customer service?

You can write to us at: contact@hugenhome.com. We do our best to respond within 24 to 48 business hours.

20. Does HUGEN have a physical store?

No, HUGEN is an online store. All orders are placed directly on our website.